Job Description –

• Handling local complaints regarding valve failure.
• Visiting sites to service and support for automation systems like OHT and water metering.
• Collecting site report on the issue and failure and coordinating with the reporting manager to resolve.
• Testing the inward materials of automation systems.
• Taking care of projects at site level.
• Commissioning of automation systems and water metering systems
• Providing video call technical guidance to clients over their queries and complaints.
• Surveying the sites for ACV valves, automation and water metering installation possibilities.
• Ensure all complaints are closed within a short time and customer feedback is received.
• Collecting customer feedback form with signature from the site on completion of the work and filing the feedback forms.
• Coordinating with the reporting manager weekly and updating on the most common issues faced.