Job description is as below.
1. Cloud Services Management: a. Manage and optimize cloud infrastructure
components (servers, storage, networks) using platforms like Microsoft, Google Cloud. –
Monitor resource usage, scalability, and cost-effectiveness.
2. Email Management (Outlook): a. User Account Administration: – Create, modify, and
deactivate user accounts. – Manage distribution lists and security groups.
b. Email Security: – Implement and monitor email security measures. – Handle phishing
attempts, spam, and malware prevention.
c. Configuration and Troubleshooting: – Configure email clients and mobile devices for
users. – Investigate and resolve email-related issues promptly.
3. IP Phone Systems: a. Administration: – Configure and maintain IP phone systems. –
Manage user profiles, extensions, and call routing.
b. Troubleshooting: – Investigate and resolve issues related to IP phone connectivity, call
quality, and functionality. – Coordinate with vendors for advanced problem resolution.
c. Upgrades and Maintenance: – Conduct regular updates and patches for IP phone
systems. – Plan and execute system upgrades as needed.
4. Network Connectivity: a. Network Monitoring: – Monitor network performance,
bandwidth utilization, and connectivity. – Identify and address network bottlenecks.
b. Security: – Implement and manage network security measures (firewalls, VPNs,
intrusion detection). – Respond to and mitigate security incidents.
c. Collaboration: – Work closely with network engineers to ensure seamless integration
of IP phone systems with the overall network infrastructure.
5. Documentation and Reporting: a. Documentation: – Maintain up-to-date
documentation for configurations, procedures, and troubleshooting steps. – Create user
guides and manuals for common issues.
b. Reporting: – Generate regular reports on system performance, incident resolution, and
user support metrics. – Provide insights for continuous improvement.
6. End-User Support: a. Help Desk Coordination: – Coordinate with the help desk for user
support. – Provide tier-2 and tier-3 support for escalated issues.
7. Compliance and Best Practices: a. Compliance Management: – Ensure compliance with
data protection regulations and industry standards. – Implement best practices for cloud
security and email management.
b. Regular Audits: – Conduct regular audits of cloud services, email accounts, and IP
phone systems for security and performance.
Location:
New No,78 / Old No. 51, Sembudoss Street P.B No. 1506, Parrys, Chennai – 600 001
044 – 42510000
